Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Lotura.
Information We Collect
When you use Lotura's retirement planning services, we collect information that helps us provide you with personalized financial guidance. This includes personal details you provide during registration, such as your name, email address, phone number, and age. We also gather financial information like your current income, existing retirement savings, and investment preferences to create tailored retirement strategies.
Automatically Collected Data: We collect technical information about how you interact with our platform, including your IP address, browser type, device information, and pages visited. This helps us improve our services and ensure platform security.
- Personal identification information (name, email, phone number)
- Financial data (income, assets, retirement goals)
- Technical data (IP address, browser information, usage patterns)
- Communication preferences and marketing consents
- Educational progress and course completion data
How We Use Your Information
Your information powers our ability to deliver meaningful retirement planning guidance. We use your financial data to create personalized retirement projections, recommend suitable investment strategies, and provide educational content that matches your experience level. Your contact information allows us to send important updates about your account and retirement planning tips.
We analyze usage patterns to improve our platform's functionality and develop new features that better serve our users. This might involve understanding which educational modules are most helpful or identifying areas where users need additional support in their retirement planning journey.
Important: Marketing Communications
We only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time, and we'll still provide essential account-related communications about your retirement planning services.
Information Sharing and Disclosure
Lotura does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in specific circumstances that directly benefit your retirement planning experience or are required by law.
When working with trusted financial service providers to offer additional retirement products, we may share relevant information with your explicit consent. This might include connecting you with registered investment advisors or insurance providers who can help implement your retirement strategy. You'll always know exactly what information is being shared and with whom.
- Service providers who assist with platform operations (with strict confidentiality agreements)
- Financial partners when you request specific services or products
- Legal authorities when required by South African law or to prevent fraud
- Professional advisors for audit, legal, or business consulting purposes
Data Security and Protection
We employ multiple layers of security to protect your financial information. All data transmission occurs through encrypted connections, and your sensitive information is stored using industry-standard encryption methods. Our servers are hosted in secure facilities with restricted access and continuous monitoring.
Our team receives regular security training, and we conduct periodic security audits to identify and address potential vulnerabilities. We also maintain detailed access logs and implement multi-factor authentication for all administrative accounts that could access user data.
Your Role in Security: While we implement robust security measures, you play a crucial role in protecting your account. Use strong, unique passwords, don't share your login credentials, and always log out when using shared computers.
Your Privacy Rights
Under South African privacy laws, including the Protection of Personal Information Act (POPIA), you have specific rights regarding your personal information. You can request access to all personal data we hold about you, ask for corrections to inaccurate information, or request deletion of your data when it's no longer necessary for our services.
You also have the right to object to certain types of data processing, request data portability to transfer your information to another service provider, and withdraw consent for marketing communications. We'll process these requests within the timeframes required by South African law.
- Access your personal information and understand how it's being used
- Correct inaccurate or incomplete data in your profile
- Delete your account and associated data (subject to legal retention requirements)
- Object to processing for marketing purposes
- Request data portability to another retirement planning service
- Withdraw consent for optional data collection activities
To exercise any of these rights, contact our privacy team using the information provided below. We may need to verify your identity before processing your request to ensure your personal information remains secure.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our retirement planning services and comply with legal obligations. Account information and financial data are typically retained for seven years after account closure to meet South African financial record-keeping requirements.
Technical data like server logs are usually deleted after 24 months, while educational progress data may be retained longer if it helps improve our courses. When you request account deletion, we'll remove your personal information within 30 days, though some data may need to be retained for legal compliance purposes.
Retention for Legal Compliance
Some information must be retained longer to comply with South African tax laws, financial regulations, or potential legal proceedings. We'll clearly explain any retention requirements when you request data deletion.
International Data Transfers
While Lotura primarily operates within South Africa, some of our service providers may process data in other countries. When this occurs, we ensure these transfers comply with South African privacy laws and include appropriate safeguards to protect your information.
We use service providers in countries with adequate privacy protections or implement additional contractual safeguards when transferring data to countries without equivalent privacy laws. You'll be informed of any significant international data processing arrangements that affect your personal information.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience and provide personalized retirement planning recommendations. Essential cookies enable basic platform functionality, while analytics cookies help us understand how users interact with our educational content and planning tools.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We don't use tracking technologies for advertising purposes, focusing instead on improving our retirement planning services and educational resources.
Children's Privacy
Lotura's services are designed for adults planning their retirement and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we've inadvertently collected information from someone under 18, we'll delete that information promptly.
Parents or guardians who believe their child has provided personal information to Lotura should contact us immediately so we can investigate and remove any such information from our systems.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent notice on our platform before the changes take effect.
Minor updates, such as clarifications or additional examples, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last Updated" date at the bottom of this policy indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@lotura.com
Phone: +27132430618
Address: Blackbeard St, The Reeds, Centurion, 0157, South Africa
Last updated: January 15, 2025