Get in Touch with Our Team
We're here to support your retirement planning journey with personalized guidance and expert advice. Our team responds to inquiries within 24 hours during business days.
Business Hours & Availability
Response Time Expectations
- General inquiries: Within 4-6 hours
- Account questions: Within 2-4 hours
- Technical support: Within 1-2 hours
- Urgent matters: Within 30 minutes
- Learning program queries: Within 24 hours
Centurion, 0157, South Africa
Send Us a Message
Choose your inquiry type below to help us route your message to the right specialist and provide you with the most accurate response.
Escalation Procedures
For urgent matters or if you haven't received a response within our standard timeframe, here's how we handle escalations to ensure you get the support you need.
Initial Contact
Send your inquiry through our contact form or email. Our system automatically logs and prioritizes your request based on the category selected.
Response Timeline
We aim to respond within our published timeframes. Urgent matters flagged in your submission receive immediate attention from our senior team members.
Follow-up Process
If you haven't heard back within 24 hours, please call our direct line at +27 13 243 0618. Our office manager will personally review your case and provide immediate assistance.